At BION Healthcare Textiles ("BION", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit www.bionhealthtextiles.com, purchase our products, register an account, contact us or participate in our promotions.

We process personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), as amended.

​

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Personal and Contact Information

• Full name.

• Email address.

• Telephone or WhatsApp number.

• Billing and delivery address.

Purchase and Account Information

• Order history and purchased products.

• Payment status and transaction references.

• Delivery and tracking information.

• Account registration details.

• Membership and subscription information.

Promotional and Giveaway Information

• Giveaway registration details.

• Product size preferences.

• Social media usernames or participation details, where provided.

• Prize fulfilment and winner notification information.

Communication Information

• Customer service enquiries.

• WhatsApp, email and website chat communications.

• Product reviews and feedback.

Technical and Website Information

• IP address.

• Browser and device information.

• Website usage and interaction data.

• Cookies and similar tracking technologies.

We collect only information reasonably necessary for the relevant purposes.

​

2. How We Collect Your Information

We may collect personal information when you:

• Visit or browse our website.

• Create or update an account.

• Place an order.

• Subscribe to newsletters or promotions.

• Participate in a giveaway or contest.

• Contact us through WhatsApp, email, social media or website forms.

• Submit product reviews or enquiries.

• Interact with cookies or analytics technologies.

Certain technical information may be collected automatically when you use our website, subject to applicable law and your available privacy choices.

​

3. How We Use Your Information

We may use personal information to:

1. Process and fulfil customer orders.

2. Arrange delivery and provide order updates.

3. Respond to enquiries and provide customer support.

4. Manage customer accounts and membership services.

5. Administer promotional campaigns and giveaways.

6. Verify participation eligibility and contact winners.

7. Send marketing communications where permitted by law and applicable consent requirements.

8. Improve our products, services and website experience.

9. Detect fraudulent transactions and protect website security.

10. Comply with legal, regulatory, accounting and other lawful obligations.

We will not use your personal information for materially unrelated purposes without an appropriate lawful basis or consent where required.

​

4. Marketing Communications

With your consent where required, we may contact you about:

• New product launches.

• Special promotions and discounts.

• Membership benefits.

• Exclusive offers.

• Giveaways and promotional campaigns.

• Relevant BION and SOOVA product updates.

Marketing communications may be sent through email, WhatsApp or other channels you have authorised.

You may opt out of direct marketing at any time by using an available unsubscribe mechanism or contacting our customer service team.

Withdrawing marketing consent will not prevent us from sending necessary order, delivery, account or customer service communications.

​

5. Giveaways and Promotional Participation

When participating in a BION giveaway, you may be asked to provide your name, contact information, product size and other details necessary for the promotion.

Where following an official BION Facebook or Instagram page is a stated participation requirement, participants must comply with that requirement to be eligible.

We may use giveaway information to:

• Register and validate entries.

• Verify compliance with participation requirements.

• Select and notify winners.

• Arrange prize collection or delivery.

• Prevent fraudulent or duplicate entries.

• Maintain appropriate promotional records.

Participation in a giveaway does not automatically constitute consent to receive unrelated marketing communications.

Where marketing consent is requested, it will be presented separately from the giveaway entry requirements.

Personal data collected for giveaways will be retained only as long as reasonably necessary for the stated purposes and applicable legal requirements.

​

6. Payment Information

Payments may be processed through banks, payment gateways, e-wallet providers or other authorised payment service providers.

We may receive transaction details, payment status and references necessary to verify and process your order.

Payment providers may independently collect and process payment information according to their own privacy policies.

We do not require customers to provide sensitive payment credentials through unofficial communication channels.

​

7. Sharing of Personal Information

We may disclose relevant personal information to trusted service providers where necessary for legitimate business purposes, including:

• Courier and delivery companies.

• Payment processors and financial institutions.

• Website hosting and e-commerce service providers.

• Customer relationship management and customer support providers.

• Marketing and communication service providers, subject to applicable consent requirements.

• Professional advisers, regulators or authorities where required by law.

These parties should process personal information only for authorised purposes and subject to appropriate confidentiality and security obligations.

We do not sell customer personal information to third-party advertisers.

 

8. WhatsApp and Customer Communications

Customers may communicate with BION through WhatsApp or other messaging channels.

When you contact us, we may process your telephone number, messages, order information and related details to provide customer support and fulfil your requests.

Authorised staff and service providers assisting with customer communications may access relevant information where necessary.

Third-party messaging platforms may process information according to their own terms and privacy policies.

Customers should avoid sharing passwords, complete payment card credentials or unnecessary sensitive personal information through messaging services.

​

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions.

• Maintain shopping cart and account sessions.

• Remember preferences.

• Measure website traffic and performance.

• Understand customer interactions.

• Support advertising and marketing activities where enabled.

Some cookies may be placed by third-party service providers.

Where legally required, we will obtain consent before activating non-essential cookies.

You may manage cookies through available website controls or your browser settings.

Disabling certain cookies may affect website functionality.

​

10. Data Storage and Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include access restrictions, secure systems, service-provider controls and appropriate security practices.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will assess the incident and comply with applicable notification and remedial obligations.

​

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Order processing and customer support.

• Accounting, tax and regulatory requirements.

• Account and membership administration.

• Promotional fulfilment.

• Dispute resolution and fraud prevention.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.

​

12. Your Personal Data Rights

Subject to applicable Malaysian law, you may have the right to:

• Request access to your personal data.

• Request correction of inaccurate or incomplete information.

• Withdraw consent where processing relies on consent.

• Request that certain processing be stopped or limited.

• Object to or opt out of direct marketing.

• Request data portability where the relevant legal requirements apply.

• Make enquiries or complaints about how your personal information is handled.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal exceptions, reasonable administrative requirements or mandatory retention obligations.

To exercise your rights, please contact us using the details below.

​

13. International Data Transfers

Certain website, payment, hosting, analytics or communication service providers may process personal information outside Malaysia.

Where personal data is transferred internationally, we will take steps required by applicable Malaysian law to ensure appropriate protection and lawful transfer arrangements.

​

14. Children's Privacy

Our website is intended primarily for customers who are legally able to make purchases or enter into transactions.

We do not knowingly collect children's personal information for independent marketing purposes without appropriate authorisation.

Where information relating to a child is necessary for a purchase or service, it should be provided by a parent or legal guardian where required.

If we become aware that children's personal information has been collected inappropriately, we will take reasonable steps to address the matter.

​

15. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms or external services.

These platforms operate under their own terms and privacy policies.

BION is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the relevant policies before sharing personal information.

​

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or applicable legal requirements.

The latest version will be published on our website with an updated effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

​

17. Contact Us

For privacy enquiries, requests to access or correct personal information, withdrawal of marketing consent or other data protection matters, please contact:

BION Healthcare Textiles
Registration No.: 1632420-K
F-01-11, Block F, Jalan Harmonium 24/2,
Taman Desa Tebrau,
81100 Johor Bahru, Johor, Malaysia.

Email: bionhealthcaretextiles@gmail.com
Website: www.bionhealthtextiles.com

We will respond to privacy requests in accordance with applicable Malaysian personal data protection requirements.

​

Your privacy matters to us. Thank you for trusting BION Healthcare Textiles.