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BION CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about BION products, care and everyday use.
1. Are BION negative-ion properties permanent?
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Yes. BION's negative-ion technology is incorporated into the fabric fibers. Negative ions can still be detected after 300 washes, although natural fabric wear may gradually affect performance.
2. How does BION negative-ion fabric work?
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BION uses functional textile technology designed to generate negative ions through friction with the skin or other fabrics. No batteries or electricity are required.
3. How is BION different from other negative-ion products?
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Unlike electronic ion generators, BION integrates negative-ion technology into wearable textiles, making it convenient for everyday use.
4. How often should I wash my BION sleepwear?
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You can wash BION sleepwear regularly, just like your everyday clothing. Washing frequency depends on personal use, hygiene needs and comfort. Always follow the product's care label.
5. How often should I wash my BION negative-ion blanket?
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For regular use, we recommend washing every three weeks initially, then every four weeks after the first three months, or sooner when needed.
6. Do I need a special detergent?
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No. A gentle detergent is sufficient. Avoid anti-static ingredients that may interfere with the fabric's friction-based technology.
7. Can I use BION negative-ion sleepwear and a blanket together?
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Absolutely! Both products can be used together for greater fabric coverage and everyday comfort.
8. What makes BION fabric special?
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BION combines functional textile technology with breathable, comfortable fabric designed for daily wear and rest.
9. Has BION fabric undergone laboratory testing?
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BION has conducted textile testing covering selected chemical substances and fabric properties. Please refer to our certification page for specific test reports.
10. Who can wear BION sleepwear?
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BION sleepwear is designed for adults seeking comfortable everyday and nighttime clothing. Choose the appropriate size and consult a healthcare professional if you have specific medical concerns.
11. When should I replace my BION products?
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Replace them when the fabric becomes noticeably thin, stretched or damaged. Proper care helps maintain comfort and fabric quality over time.
Still Have Questions?
We're here to help. Reach out to our friendly team for more information.
F-01-11, Block F, Jalan Harmonium 24/2,
Taman Desa Tebrau, 81100 Johor Bahru, Johor.
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