BION CUSTOMER CARE
Shipping & Returns
Everything you need to know about delivery, returns and payments.
DELIVERY INFORMATION
Shipping Policy
Our aim is to deliver the items you have ordered as soon as possible. Your package is delivered by a third-party courier company (J&T / SKYNET / GDEX and others).
West Malaysia
4 – 5 Days
Working days
East Malaysia & Overseas
8 – 12 Days
Working days
Order Tracking
Tracking details are usually sent via WhatsApp within 1–2 working days after your order is placed.
If you have not received the tracking number, please contact our customer service staff.
Out of Stock
If an item is out of stock, our customer service staff will notify you via WhatsApp and arrange a replacement product or inform you of the delivery delay.
Delivery Delays
After we hand over your parcel to the courier company, if there is a delay, please contact the courier's customer service directly or check the status using your tracking number on their website.
If you still do not receive your parcel after two weeks, please contact our customer service staff.
Lost Parcels
If the package is lost during delivery, BION will compensate for any loss.
Important Reminder
For online purchase orders, please keep the electronic receipt before the arrival of the goods, to prevent any accidents from happening.
RETURNS & EXCHANGES
Return Policy
Please read the following guidelines before placing your order.
Damaged or
Missing Items
No Returns for
Non-Defective Items
Changing
Products
Return Shipping
Costs
If your order arrives damaged, contains missing items or you receive an incorrect product, please contact our customer service directly via WhatsApp for assistance.
If the product is not damaged and no items are missing, it cannot be returned or exchanged.
Delivered goods that have been worn, hand-washed or machine-washed cannot be returned or exchanged.
Changing to a different product is not allowed.
Size exchanges are accepted within 7 days of receiving your order, provided the item is unworn, unwashed and in its original condition.
Unless the item was sent incorrectly by our staff due to negligence, the shipping costs for returned items will be at the buyer's own expense.
PAYMENT INFORMATION
Payment Methods
We offer a variety of secure and convenient payment options.
Online Bank Transfer
Maybank
Account Name: Bion Healthcare Textiles
Account Number: 501217668122
Credit / Debit Card
We accept credit and debit card payments.
E-Wallet
E-wallet payment options are available.
Cash on Delivery (COD)
Available for West Malaysia only.